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Bank wins innovation awards for customer service

Lloyds Bank has won two major awards for its innovative ways of helping customers. 

The Island operation won the 'Most Innovative Use of Data' and 'Most Innovative Support to Customers in Vulnerable Situations' awards from the London Institute of Banking and Finance. 
 
Staff have been working to improve the processes people have to go through when dealing with a deceased person's accounts.
 
Island director Peter Reid explains why they've decided to try something different:
 

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